How iotcomms.io became the trump card for the Telia ACE Contact Center platform
This article was originally published in UC Today April 4, 2023 With the rich functionality of iotcomms.io’s APIs, Telia, the leading CCaaS provider in the Nordic and Baltic market, can offer high quality call recording and sophisticated IVR functions When you’re the market leader, customers expect the very best from you. That’s why when Telia […]
Disrupt the do-it-all-yourself model; buy Voice and Video Communication-as-a-Service
There are many benefits for solution providers choosing to disrupt the do-it-all-yourself model and move into a cloud-based model, buying parts of your solution as a service. But the service you buy must be flexible enough to integrate with your existing solution. This blog looks at the benefits of moving from a do-it-all-yourself model to […]
Move to a scalable communications platform and build UC, IVR and cloud-PBX services the modern way!
Scalability challenges in traditional infrastructure Traditionally, multimedia interaction services such as unified communications (UC), Interactive Voice Response (IVR), call recording, cloud-PBX etc are often based on legacy media servers and software. Scaling services built on such inflexible and rigid systems is a challenging undertaking. It is difficult to scale in a unified manner across different […]
Characteristics of a Communications Platform For Business-Critical Solutions – Part 4
Some use-cases for embedded cPaaS may require access to low-level media streams and some involve systems in unusual acoustic or tactile environments.
Characteristics of a Communications Platform For Business-Critical Solutions – Part 3
Support for devices, industry-specific protocols and application-specific triggers are important requirements on a systems-embedded Communications Platform. Why?
Characteristics of a Communications Platform For Business-Critical Solutions – Part 2
What kind of security-, compliance- and hosting requirements will clients with business-critical solutions have on a Communications Platform?
Characteristics of a Communications Platform For Business-Critical Solutions – Part 1
Adding real-time communication into business-critical integrated solutions and new smart devices is difficult with many of the cloud services on the market today. What kind of requirements will clients with safety- or business-critical applications have on a Communications Platform?