By port mirroring calls from your chosen voice platform such as PBX, SBC, UC or WebRTC application – iotcomms.io fetches information that can be extracted from SIP invites, SIP headers and the media stream, for example:
We extract the numbers of the caller (A), callee (B), and call forward destination (C) serving as key input for your analytics use case.
Access the real-time media stream to capture sentiment, understand conversational data or for transcription purposes.
The caller’s IP address brings valuable data such as ISP, geographic location, and device type, VPN yes/no which are important information for many analytics use cases.
Use the information of when a call started, stopped and its duration for any real-time or post-call analytics.
The iotcomms.io communications platform and mediaservice API bridge the SIP signaling into call events which are made accessible for your analytics platform through REST API or JSON.
Media streams are delivered from your choice of voice platform to your analytics platform.
If your traffic volume increases, for example your contact center customers experience traffic peaks during certain days, hours etc, our cloud-native platform scales seamlessly following the demand. No waiting for servers to be spun up, or software to be licensed. Just scale up and down, anytime and anywhere, with our serverless backend in the cloud.
Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.
Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.
Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.