End-to-end alarm communication from the device to the ARC

Let iotcomms.io cloud-native communication platform take care of the alarm communication in your care alarm solution and ensure reliable end-to-end delivery between telecare devices and alarm receiving centre (ARC) platforms.

Avoid today’s protocol interworking challenges between analogue and digital alarm protocols while also having the possibility to solve the telecare needs of tomorrow. All offered in one cloud platform providing numerous functionalities and endless opportunities.

Ensure reliable end-to-end alarm communication from the device to the ARC with the iotcomms.io communications platform

Alarm, voice, and video communication APIs​​​

Analogue & digital alarm protocol interworking​​

Contact Center API to play prompts, direct calls etc​​​

Call Recording API for recording between parties​​​

Solve telecare needs with the flexible iotcomms.io platform

The iotcomms.io communication platform provides the ideal backend building block for your care alarm solution. Beyond alarm communication, you can easily add more functions to match your customers’ needs. Examples include voice calling, video monitoring, interactive voice response (IVR) flows, recording and much more.

Make sure to not limit your possibilities to launch new features to your solution. By using the iotcomms.io platform, you have the most flexible backend available, allowing you to build exactly what you want. Easily, cost efficiently and in almost no time!

Cloud-based functions for modern telecare

Choose the functions matching your customers’ needs!

Reliable Alarm Communication

Ensure reliable and secure alarm communication between telecare devices and alarm receiving centre (ARC) or monitoring platforms. Supports common alarm protocols such as SCAIP, NOW-IP, BS8521, SIA and more.

Analogue and Digital Protocol Interworking

The protocol conversion function ensures that alarm communication based on analogue or digital protocols are seamlessly interworking. The wide support for alarm protocols, e.g., SCAIP, NOW-IP, BS8521, SIA, and more, eases the protocol fragmentation challenges in the telecare market.

Voice Communication

Integrate voice calling into your offering. Adding voice communication into the alarm flow makes call handling easier for ARC agents and increases safety for the elderly and their next of kin. Enable inbound and outbound calling – all required SIP server functionalities and NAT Traversal are taken care of.

Video Communication

Enable video communication by using the iotcomms.io platform’s support for WebRTC. Let ARC agents set up a video call with a WebRTC-enabled device, all required signaling and media handling is taken care of by the platform.

Contact Center functionalities

Let users be greeted with interactive voice responses (IVR) when calling an ARC. Typical Contact Center functions such as prompts playing, DTMF tone handling and text-to-speech are examples of capabilities available for you to integrate into your solution.

Recording

Record the entire communication between telecare devices and ARC platforms for audit purposes. In addition to the voice communication, in-audio and out of band events are recorded and stored. As services are migrated to IP it is not enough to only have the voice recording.
Curious how cloud-based alarm communication can be the building block in your care alarm solution?

The platform for any use case

Regardless of the use case – e.g. dispersed alarm, warden call system or assisted living – the iotcomms.io platform solves the alarm communication challenges often seen in today’s telecare market.
What are you looking to solve?
I want to ensure reliable and secure end-to-end alarm communication

Ensure reliable and secure end-to-end alarm communication ​

The reliability and security of alarm communication is key in any care alarm setting. Every alarm event must be securely delivered to the intended ARC or monitoring platform. This is exactly what Alarmbridge is designed for, and it serves as the independent party between the care alarm devices and the ARC/monitoring platform.

How it works 🔍
Let iotcomms.io’s Alarmbridge be the independent bridge between the devices and the ARC or monitoring platform. Ensure reliable and secure alarm communication.
Functions used
Benefits
I want to bridge protocol fragmentation in end-to-end alarm communication

Bridge protocol fragmentation in end-to-end alarm communication​​

Ensure your care alarm solution can handle alarm communication seamlessly between the care alarm devices and ARC platform even though they don’t use the same alarm protocol. Alarmbridge’s broad support for analogue and digital protocols allows numerous combinations of devices and ARC platforms to interwork in your solution. API integration can also be used to interface devices or ARC platforms.

How it works 🔍
Allow seamless alarm communication between SCAIP-based care alarm devices and SIA-based ARC platforms in your care alarm solution.
Functions used
Example of combinations​
I want to replace the PSTN connectivity for analogue warden call systems

Replace PSTN connectivity for analogue warden call systems

iotcomms.io’s Alarmbridge Connect transmits analogue alarm communication reliably and securely over Internet by connecting a warden call system’s control unit to a Gateway. The alarm communication is converted to a digital protocol (SCAIP or NOW-IP) and delivered to the destined ARC.

How it works 🔍

Ensure reliable alarm communication for group livings’ analogue-based warden call systems with Alarmbridge Connect. Keep existing alarm infrastructure and replace the PSTN connection with the Internet connection.

Functions used
Benefits
I want to enable voice communication between ARC platform and VoIP device

Enable voice communication between ARC platform and VoIP device​

Let the alarm event trigger a voice call to be established from the ARC platform to the VoIP-enabled device and a two-way voice communication is seamlessly integrated into the alarm flow. All necessary SIP server functionalities and NAT Traversal are provided by the iotcomms.io platform.
How it works 🔍
Differentiate your solution and add voice communication as an integrated part of the alarm flow. It simplifies call handling for ARC agents and provides extra safety in emergency situations.
Functions used
Benefits

Ensures reliable alarm communication

Solves alarm protocol fragmentation

Enables voice & video communication

Shaun MoscropGeneral Manager Chubb
Read More
We wanted a communications platform provider that understood the challenges that this transition would bring and, in doing so, could help us better support our customers to tackle the digital shift. This new collaboration leverages our existing infrastructure and capabilities while rapidly bringing modern, reliable alarm communication offering to market.
Shaun MoscropGeneral Manager Chubb
Read More
We wanted a communications platform provider that understood the challenges that this transition would bring and, in doing so, could help us better support our customers to tackle the digital shift. This new collaboration leverages our existing infrastructure and capabilities while rapidly bringing modern, reliable alarm communication offering to market.

The complete portfolio for today's and tomorrow's telecare needs

Use the services provided in the iotcomms.io platform for your current and future needs.

The complete portfolio for your telecare needs

Use the services provided in the iotcomms.io platform for your current and future needs.

Get Started

Learn more about designing your solution with our feature-rich communication APIs.

Talk to us today

Get in contact to discover how you can build solutions for your security and alarm communication needs!