CPaaS
4 November, 2020
Adding real-time communication into business-critical solutions can be difficult. While current conventional communications platforms do not meet the diverse set of requirements for business- or safety-critical solutions, iotcomms.io is built specifically for such use cases. But why is iotcomms.io suitable for solutions of critical nature
Below are four characteristics of a CPaaS for business-critical solutions, covered in our whitepaper Towards an embedded CPaaS market.
Some embedded communications applications need to work over a wide range of devices – including mobile phones, PCs, mobile radios, desk-phones and even legacy pagers. Sectors such as hospitals evolve operational systems only slowly – and may have an “if it isn’t broken, don’t fix it” mindset.
Some applications will be based on event “triggers”, such as alarms or industrial controls.
The normal metaphor and user-interaction model of a “phone call” or an SMS message, with a ring-tone or busy signals, may not be applicable. The platform needs to be able to support one-way voice (eg for audio announcements), one-way video / one-way audio (for example, for a video doorbell), perhaps push-to-talk, listen-only, group-calling or various other options.
Many embedded communications functions will have unique triggers for initiation of a call, session or message. Unlike standardised “click to call” or green-button “dial” interfaces, there could be a wide variety of events involved, from IoT sensors, to camera feeds. There may be a need for customised gateways, integrations and test regimes.
WHITEPAPER
Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.
Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.
Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.
