With our gateway, WebRTC clients can be integrated to a PBX or contact center that does not natively support WebRTC. The WebRTC gateway ensures that the communication between the application in the web browser and the PBX/contact center is securely established using public or private SIP trunks.
The WebRTC-enabled device is, just like any other SIP device, registered and configured using the iotcomms.io SIP Server functionality.
The WebRTC gateway works as an interworking function between a mix of SIP and WebRTC devices, which significantly simplifies the communication between browser-based applications to SIP devices. Calling between devices with different protocols have never been easier!
Voice calls between WebRTC clients and external numbers are set up using public SIP trunks. Voice or video calls to an external application such as a PBX or contact center are set up using a private SIP trunk.
Create and manage user accounts using standard RESTful API calls or accessing the customer web portal. Upon authentication and registration of the accounts, sessions can be set-up end-to-end. Our SIP server functionality will take care of your connectivity in a reliable and secure way. Additional APIs can be used to monitor the status and activity of the WebRTC clients and SIP devices as well as retrieve logs and statistics.
A device monitoring API is provided to listen for SIP registration and dialog state change callback events. The monitoring API can be used to develop applications showing if a device is on-line or in a call.
Traffic is encrypted and authenticated using well-proven encryption technologies. Devices that encrypt signaling using SIP/TLS or SIP/Secure websocket and media encryption using DTLS/SDES-SRTP are extra well protected.
For devices not supporting this an IPSEC VPN connection is used. All data is stored encrypted in our systems.
Establish video calls between users and agents as a result of an alarm or sensor event.
Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.
Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.
Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.