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Unified Communications & Contact Centers

Build solutions for unified communications & contact centers the modern way

Build solutions for advanced Unified Communications (UC) and Contact Center (CC) use cases with our flexible and highly granular mediaservice API. IVR, cloud-PBX or call recording are just a few examples of what you can build. Intelligent analytics through access to key data is another.

Our cloud-native communications platform and a unique variety of API endpoints combined with SIP and media stream data, bring endless opportunities for your UC or CC offerings.

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Get in contact to learn more about designing your UC or CC solution with our granular & feature rich APIs!
Contact us here
  • Highly granular API
  • Rich set of API endpoints
  • Real-time media streams
  • SIP session data

Trusted by leading Unified Communications
& Contact Center Providers

Hans Nahringbauer
Hans NahringbauerProduct Manager & Strategy Officer Telia ACE
Read More
The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.
Jonas Cedenwing
Jonas CedenwingCEO Telness Tech
Read More
We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.
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Trusted by leading Unified Communications & Contact Center Providers

Jonas Cedenwing
Jonas CedenwingCEO Telness Tech
Read More
We needed to tailor solutions and place our own offering on top of their platform. That flexibility and the freedom that comes with it is one of the big reasons why we chose to work with iotcomms.io – they supply the components we need for media & signaling, and we can interface with them at the API level, enabling us to build whatever we want on top.
Hans Nahringbauer
Hans NahringbauerProduct Manager & Strategy Officer Telia ACE
Read More
The iotcomms.io APIs are so feature-rich, we could build everything we wanted – I don’t think we could have found that depth of capability elsewhere. We are addressing high-end customers with large [call] volumes and quite advanced demands. They expect the CCaaS to be feature-rich, and we can provide that.
Previous
Next

Use Cases

Explore how the mediaservice API of our cloud-native communications platform provides the granular building blocks and insights needed for demanding UC and CC use cases.

Interactive Voice Response (IVR)

Build the IVR flow you want, no pre-made flow limiting your ability to build the IVR that exactly matches your customers’ demanding use cases. Select between the numerous endpoints of our mediaservice API for unprecedented flexibility.

You define how the calls should be greeted and routed in your own application logic, while we take care of all the signaling and media flows needed to handle the calls accordingly.
Explore Use Case

Cloud-PBX

Build a cloud-based PBX with our API and integrate it with your application logic. The call control and all telecom complexities are handled by our platform. That’s the modern, scalable and easy way of building cloud-PBX or mobile-PBX solutions.

Our highly granular mediaservice API let you control calls for hunt groups, parallel ringing, queues, adding voicemail and auto attendants just to mention a few. Simply put, you control the calls just like you want to.
Explore Use Case

SIP Recording

Build a modern call recording solution with our cloud-native communications platform. Regardless of if the voice calls come via your own voice platform or SBC using SIPRec, or you’re using the iotcomms.io voice services we will record your calls securely. Choose the hybrid cloud-edge deployment if your customers request that.

Record the call and retrieve the SIPRec session file for your further processing into call recording or analytics applications.
Explore Use Case

Call Data Analytics

Extract key call data and media streams to use for analytic purposes. The iotcomms.io communications platform and mediaservice API enable real-time or post-call analytics, addressing use cases such as fraud prevention, caller authentication, sentiment capturing or conversational data understanding.

Call data available from SIP invites and SIP headers, and the media stream itself can be bridged to your analytics platform. Port mirror calls from the voice platform of your choice.
Explore Use Case

Interactive Voice Response (IVR)

Build the IVR flow you want, no pre-made flow limiting your ability to build the IVR that exactly matches your customers’ demanding use cases. Select between the numerous endpoints of our mediaservice API for unprecedented flexibility.
Explore Use Case

Cloud-PBX

Build a cloud-based PBX with our API and integrate it with your application logic. The call control and all telecom complexities are handled by our platform. That’s the modern, scalable and easy way of building cloud-PBX or mobile-PBX solutions.
Explore Use Case

SIP Recording

Build a modern call recording solution with our cloud-native communications platform. Regardless of if the voice calls come via your own voice platform or SBC using SIPRec, or you’re using the iotcomms.io voice services we will record your calls securely. Choose the hybrid cloud-edge deployment if your customers request that.
Explore Use Case

Call Data Analytics

Extract key call data and media streams to use for analytic purposes. The iotcomms.io communications platform and mediaservice API enable real-time or post-call analytics, addressing use cases such as fraud prevention, caller authentication, sentiment capturing or conversational data understanding.
Explore Use Case

Looking for something else?​

Is your use case not covered here? Please tell us and we’ll be happy to find out how your solution can be built with our communications platform.
Get in contact here

Looking for something else?​

Is your use case not covered here? Please tell us and we’ll be happy to find out how your solution can be built with our communications platform.
Get in contact here

Why choose our APIs for your Unified Communications or Contact Center solution?

Read these customer stories to find out how leading solution providers are using our APIs in their solutions today!

Telness Tech
How iotcomms.io's voice and media services power Telness Tech's Cloud-PBX solution.
Read the customer story
telia-logo
How Telia used iotcomms.io's rich APIs to add high quality Call Recording and IVR functions for its Telia ACE CCaaS platform.
Read the customer story

Flexible APIs

Highly granular and feature rich APIs uniquely fitting demanding use cases

Reliability built for critical services

Built for strongest security and proven in mission critical services

High availability design

Robust and redundant design built on AWS with 100% uptime and hybrid cloud-edge option

Elastic scaling to new markets

Effortless and instant scaling with serverless backend and without device limitations

Fast TTM & innovation speed

Microservice-based SW design allowing fast introduction of services and innovations

Pay only for what you use

Usage-based pricing and service utilization provide deterministic cost overview at any time

Products

The iotcomms.io platform has a wide range of cloud services taking care of your current and future needs.

Alarm Services

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Voice & Video Services

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Media Services​​

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Call Recording​​ Services

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Learn how modern UC, Contact Centers, and analytics firms can stay ahead of competition by using our highly granular API functions and raw session data.

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Talk to us today

Get in contact to learn more about designing your UC or CC solution with our feature-rich APIs!
Get in contact here

Modern CPaaS built cloud-native from ground up – we run the operations for you so you can focus on your customers’ experience.

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Built for mission critical alarm, voice & video services – delivering superior reliability, security and availability.

Built with serverless functions in AWS for unlimited scale, reach and global deployment – extend to new markets quick and easy.

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iotcomms.io offers a cloud-native communications platform providing alarm, voice, and video functionalities for integration in critical real-time applications, services, and business processes, and attracts companies within sectors such as Security & Alarm, Unified Communication, Contact Centers, Smart Buildings and IoT.
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