Alarm Services
How can SCAIP devices communicate with Alarm Monitoring Systems & Contact Centre Solutions lacking protocol support?
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21 September, 2021
One of the common questions we get about Alarmbridge is whether it can connect legacy alarm devices only capable of handling analogue protocols, to modern Alarm Receiving Centres. The answer is yes!
SCENARIO
You are a provider of an alarm service with an installed base of analogue alarm equipment, who would like to start migrating your solution without having to replace all existing alarm devices at once. Examples include care alarms, elevator alarms and security/surveillance alarms.
Simply point the analogue alarm calls to Alarmbridge and we will bridge them into a digital output protocol or a unified alarm event upon ARCs choice. Alarmbridge can map the incoming analogue alarm codes to meaningful information and include this information in the alarm event. The event is submitted to the Alarm Receiving Centre as a REST callback or using an IP based protocol, for example SCAIP or NOW-IP for care alarms.
Even voice calls can be established between the device and the Alarm Receiving Centre.
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