Navigil Ltd. offers white label personal safety and wellness services and devices for telecare service providers, to wellness device providers and to mobile network operators.
Headquartered in Espoo, Finland, Navigil’s products are used in over 30 countries worldwide.
We chose to collaborate with iotcomms.io because their technology is all cloud-based. We needed the capacity to roll-out into the US, Japan, Australia and Europe easily and cost-effectively.
Navigil’s offering is a connected wristwatch containing a SIM card and incorporating a speaker, a microphone, and GPS and wellness tracking functionality.
When the wearer experiences an emergency and needs urgent help, they simply push a button to either speak directly to their designated carer or benefit from an interactive voice response system that avoids the call ending up in someone’s voicemail.
The wearer’s registered care network – whether professionals or family members – are either able to respond to a voice call or receive notifications of the emergency, plus information regarding the wearer’s location and activity levels such as heart and respiration rates.
Crucially, from a care scheduling perspective, the solution can be defined to alert nominated carers at nominated times, enabling a mix of several family members and/or care professionals to share the workload.
iotcomms.io’s serverless communications platform with SIP and IVR technology is at the centre of Navigil’s efficient system. It handles the watches’ SIP-based voice communication, transcoding of Navigil’s own codec and IVR-based alarm call routing, as well as providing 24/7 global support and limitless global scalability.
Their platform has a rich set of features, and we could easily use their APIs to build an IVR-like scheduling function that we provide to the carers in our app.
Support was critical as Navigil provides a life-saving solution. Navigil worked closely with iotcomms.io already from the start of the solution’s development to ensure it was properly tested and reliable.
The requirements were broken down into smaller pieces from the initial high-level discussion and the solution evolved into what it is today.
They are experts in their field, so it was easy to have the discussion with them. They spoke the right language and understood where we wanted to go.
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