VoIP Backend as a Managed Service: The Integral Functions inside Service Providers’ Technology
This article was originally published in UC Today April 30, 2024 Leading real-time communications innovator iotcomms.io on the best way for VoIP service providers to capitalise on the rise of VoIP services. The rise of remote working, the boom in digitisation, the need for easy scalability: it’s easy to see why voice communication over the […]
UC/CC Backend: How a New Way of Building Can Give Providers an Edge
This article was originally published in UC Today February 28, 2024 Leading real-time communications innovator iotcomms.io on why its ‘Lego brick’ model is the antidote to monolithic inflexibility. To innovate is to do things differently. It is to resist the status quo in favour of stepping bravely out of a comfort zone. In Unified Communications […]
iotcomms.io adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services
iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer a sovereign cloud model for […]
How iotcomms.io became the trump card for the Telia ACE Contact Center platform
This article was originally published in UC Today April 4, 2023 With the rich functionality of iotcomms.io’s APIs, Telia, the leading CCaaS provider in the Nordic and Baltic market, can offer high quality call recording and sophisticated IVR functions When you’re the market leader, customers expect the very best from you. That’s why when Telia […]
The end of IP Media Servers – Long live IP Media Services!
The role of the Media Server For many years IP media servers have been used in telecommunication solutions to process audio and video services. This applies for enterprise as well as network operator applications. Typically, IP media servers have been used to playback prompts, detect DTMF, transcode, build voice mails or interactive voice responses (IVR). […]
Move to a scalable communications platform and build UC, IVR and cloud-PBX services the modern way!
Scalability challenges in traditional infrastructure Traditionally, multimedia interaction services such as unified communications (UC), Interactive Voice Response (IVR), call recording, cloud-PBX etc are often based on legacy media servers and software. Scaling services built on such inflexible and rigid systems is a challenging undertaking. It is difficult to scale in a unified manner across different […]
Want to transform your legacy infrastructure for IVR, call recording, PBXs and more?
Legacy infrastructure has challenges Traditionally, multimedia communications solutions or applications such as Interactive Voice Response (IVR), call recording, cloud hosted PBXs, voice attendants and voice mails are built around physical or virtual media servers and call routing servers. While this infrastructure has served you well, a modern cloud-native communications platform would significantly reduce the cost […]
Telness, a Swedish telecom startup, becomes 100% cloud-based through collaboration with iotcomms.io and prepares for global expansion
iotcomms.io, a serverless platform for real-time communications services, and Telness, the first digital mobile operator for enterprises and entrepreneurs, announces today that they have entered into an agreement for iotcomms.io to provide cloud native communications services, making Telness Unified Communication platform 100% cloud native. The pandemic has shown the importance of reliable and modern Unified […]
iotcomms.io to provide media services for Telia ACE IVR solution
iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution. Telia ACE is the leading cloud contact center platform in the Nordics, included as part of Gartner’s […]