VoIP Backend as a Managed Service: The Integral Functions inside Service Providers’ Technology
This article was originally published in UC Today April 30, 2024 Leading real-time communications innovator iotcomms.io on the best way for VoIP service providers to capitalise on the rise of VoIP services. The rise of remote working, the boom in digitisation, the need for easy scalability: it’s easy to see why voice communication over the […]
UC/CC Backend: How a New Way of Building Can Give Providers an Edge
This article was originally published in UC Today February 28, 2024 Leading real-time communications innovator iotcomms.io on why its ‘Lego brick’ model is the antidote to monolithic inflexibility. To innovate is to do things differently. It is to resist the status quo in favour of stepping bravely out of a comfort zone. In Unified Communications […]
Cloud Migration: Why it pays to combine the power of public with the privacy of on-premise
This article was originally published in UC Today May 25, 2023 Communication platform provider iotcomms.io on how its smart Hybrid Cloud-Edge Deployment is the best of both worlds The devil is so often in the data. Trust, compliance, security: for communication solution providers, steering a competitive course can be tricky. They covet the transformational power […]
iotcomms.io adds hybrid cloud-edge deployment option – Telia ACE Contact Center first to use it for its IVR and Call Recording services
iotcomms.io launches a hybrid cloud-edge deployment option for its cloud-native communications platform, and announces that Telia’s Contact Center platform, Telia ACE, is their first customer to use it. Telia, which has been using the iotcomms.io platform since 2019 for Interactive Voice Response (IVR) and call recording services, can now offer a sovereign cloud model for […]
How iotcomms.io is enabling easy access to real-time media streams and call data for AI-based analytics use cases
This article was originally published in UC Today April 24, 2023 Accessing real-time media streams and key call information data presents numerous opportunities for analytics firms or contact centres to process and build valuable insights Analytics firms and call centre businesses have started to recognise that there is real potential to use AI-driven analytics software […]
How iotcomms.io became the trump card for the Telia ACE Contact Center platform
This article was originally published in UC Today April 4, 2023 With the rich functionality of iotcomms.io’s APIs, Telia, the leading CCaaS provider in the Nordic and Baltic market, can offer high quality call recording and sophisticated IVR functions When you’re the market leader, customers expect the very best from you. That’s why when Telia […]
Telness, a Swedish telecom startup, becomes 100% cloud-based through collaboration with iotcomms.io and prepares for global expansion
iotcomms.io, a serverless platform for real-time communications services, and Telness, the first digital mobile operator for enterprises and entrepreneurs, announces today that they have entered into an agreement for iotcomms.io to provide cloud native communications services, making Telness Unified Communication platform 100% cloud native. The pandemic has shown the importance of reliable and modern Unified […]
iotcomms.io to provide media services for Telia ACE IVR solution
iotcomms.io, provider of a platform for mission-critical communications services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based media services to modernize its Interactive Voice Response (IVR) solution. Telia ACE is the leading cloud contact center platform in the Nordics, included as part of Gartner’s […]
iotcomms.io to provide cloud call recording services for Telia ACE Contact Center
iotcomms.io, provider of a platform for mission-critical communication services, announces today an agreement with Telia Company. iotcomms.io will power Telia’s Enterprise Contact Center platform Telia ACE with cloud-based recording services. Cloud technology has revolutionized every aspect of modern business and contact centers are no exception. Telia Company’s cloud contact center Telia ACE is a platform […]